If you have a problem with your lighter and you are considering repair please follow the following steps:
Please take the lighter back to the retailer that you purchased the lighter from, they may be able to help you and may carry spare parts if needed.
If the retailer is unable to help contact Tsubota Pearl using the Mail Form. We will check if there are any other distributors near you that may be able to help in repairing or acquiring spare parts for your lighter.
The last option will be to send the lighter to Tsubota Pearl for repair. The cost to you will be any parts that may need replacing or were missing plus shipping costs
If you are interested in having your lighter serviced this will cost aprox. JPY2,000 plus shipping costs.